Here are a few answers to questions you may have. Otherwise, most questions can be answered by reading our detailed Terms and Conditions.

WHICH COUNTRIES DOES SWS DELIVER TO?

We deliver to more or less any street address in Europe that the Post Office will deliver to. We do not however deliver to PO boxes.

DOES SWS DISPATCH OUTSIDE THE EU?
We do not deliver outside Europe using the shop-automated software. We will deal with orders outside Europe on a individual basis. For this service please contact us at shop@sylvainwillenz.com for a quotation.

DO YOUR PRICES INCLUDE VAT?
Yes, our prices do include VAT at a rate of 21%

HOW MUCH POSTAGE WILL I PAY?
Products are priced differently depending on their volume and destination. Please make sure you take note of the shipping costs when checking out. Simply update your shopping cart. Please read our Terms & Conditions

CAN I RETURN MY PURCHASE? 
Yes you can return your purchase within 7 days of receipt. However, you first Must contact us and get our approval of return. Please do not send the item back until you have contacted us first. No refunds or exchanges will be made for items returned without prior communication and agreement.

Please check our Terms and Conditions for details of the process.

HOW CAN I JOIN THE MAILING LIST?
Please sign up: here